9.43

Chapter: The Army on the March 9.43
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Translation:

Therefore soldiers must be treated in the first instance with humanity, but kept under control by means of iron discipline. This is a certain road to victory.

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Commentary

The principle of bonding applies here, including gaining trust and rapport. Care must be taken here, however, as interacting with soldiers is not the same as with civilians.

Just being ‘nice’ is not enough and is likely to lose respect. Give respect in order to get respect. Be reliable and honest.

As long as discipline is seen as fair, albeit harsh, and you are seen as competent, then it will far more likely be accepted.